Perceptive Informatics, an eClinical subsidiary of PAREXEL, has opened a customer care office in Shanghai to serve researchers in China and Taiwan who are using Perceptive’s technology solutions. Customer care office staff will be responsible for supporting clinical studies using ClinPhone RTSM (randomization and trial supply management) and Datalabs EDC software and services, and will be the first point of contact for clinical site staff, CRAs and sponsors who have an IVR/IWR system questions o...